The HospiTEL Model

Where Hospitality Meets Healthcare

HospiTEL represents a paradigm shift in how rehabilitation services are delivered and experienced.

The HospiTEL model is Oasis Point's proprietary approach to rehabilitation—a revolutionary framework that transforms traditional clinical rehabilitation into an immersive luxury healing experience. Unlike traditional healthcare operators who attempt to add hospitality elements as an afterthought, HospiTEL was designed from the ground up to seamlessly integrate both worlds.

At its core, HospiTEL recognizes a fundamental truth: the environment of care significantly impacts clinical outcomes. Research from leading institutions including Cleveland Clinic, Mayo Clinic, and Johns Hopkins confirms that patients in enhanced healing environments with hospitality elements experience faster recovery times, higher satisfaction, and better functional improvement scores.

HospiTEL delivers on the promise of this research through five integrated capabilities that work together to create an unparalleled rehabilitation experience—capabilities that traditional providers cannot easily replicate.

The Five Pillars of HospiTEL

Our unique capabilities that enable Oasis Point to deliver exceptional patient experiences and superior clinical outcomes.

Hospitality-Healthcare Integration Expertise

Unlike traditional healthcare operators attempting to add hospitality elements, HospiTEL has developed a proprietary integration model that seamlessly blends both worlds. This isn't about adding a few luxury touches to a clinical environment—it's about fundamentally reimagining the entire patient journey through a hospitality lens while maintaining the highest standards of clinical care.

Seamless integration of clinical protocols with hospitality service standards
Guest-centered approach to all patient interactions
Luxury amenities integrated into therapeutic programming
Fine dining experiences designed around nutritional rehabilitation needs
Concierge-level service from admission through discharge

Technology-Enhanced Recovery Platform

HospiTEL's rehabilitation technology suite accelerates healing while enhancing the patient experience. Our cutting-edge technologies aren't just tools—they're integrated into a comprehensive recovery platform that tracks progress, adapts treatment protocols, and engages patients in their own recovery journey.

Robotic-Assisted Therapy

Advanced robotic systems that provide precise, repeatable therapeutic movements to accelerate motor recovery and improve functional outcomes.

Virtual Reality Rehabilitation

Immersive VR environments that make therapy engaging while providing measurable outcomes and real-time feedback.

AI-Powered Recovery Tracking

Machine learning algorithms that analyze patient progress and optimize treatment protocols for accelerated recovery.

Smart Room Technology

IoT-enabled patient rooms that adapt to individual preferences while supporting therapeutic goals and safety monitoring.

Dual-Trained Staff Model

The HospiTEL experience is only possible because of our unique approach to staffing. Every team member is trained in both clinical excellence and hospitality service, creating a culture that traditional providers cannot easily replicate. This dual expertise enables staff to deliver care that is simultaneously clinically excellent and personally exceptional.

Clinical staff trained in luxury hospitality service standards
Hospitality team educated in healthcare sensitivity and protocols
Unified culture of clinical excellence and service excellence
Continuous cross-training and development programs
Performance metrics that measure both clinical outcomes and guest satisfaction

Premium Environment Design

HospiTEL facilities are purpose-built to combine clinical functionality with luxury aesthetics. Every design element is intentional—supporting therapeutic goals while creating an environment that feels restorative rather than institutional. Research confirms that the physical environment significantly impacts recovery outcomes, and our facilities are designed to optimize healing.

Evidence-based healing environment design principles
Natural light, views, and biophilic design elements
Private suites with luxury finishes and amenities
Therapy spaces that inspire engagement and progress
Common areas designed for socialization and wellness
Outdoor therapeutic gardens and wellness spaces

Concierge Care Coordination

The HospiTEL journey extends beyond the walls of our facilities. Our concierge care coordination ensures personalized care journeys that begin before admission and continue after discharge—creating seamless experiences that support long-term recovery success.

Pre-admission planning and personalized welcome
Dedicated care coordinator for each patient and family
Coordinated family communication and involvement
Comprehensive discharge planning and transition support
Post-discharge follow-up and ongoing wellness support
Connections to community resources and continued care

The Proof: Validated Results

The HospiTEL model isn't theoretical—it's already delivering exceptional results at our Hammond facility.

65%

Occupancy After 5 Months

$1,425

Revenue Per Patient Day

22.5%

EBITDA Margin (vs 15-17% Industry Avg)

165-203%

Projected 5-Year ROI

The Hammond facility has demonstrated that the HospiTEL model delivers both exceptional patient outcomes and superior financial returns. Within just 5 months of operation, we achieved occupancy rates and revenue metrics that validate strong market demand for luxury rehabilitation experiences.

This success confirms what the research predicted: patients are willing to pay premium rates for rehabilitation experiences that combine clinical excellence with luxury hospitality. And when they do, they recover faster, report higher satisfaction, and generate superior financial performance for investors.

Explore the Investment Opportunity

Industry Validation

The world's leading healthcare institutions and consulting firms confirm the shift that HospiTEL is capitalizing on.

McKinsey & Company

"We're witnessing a fundamental shift in how rehabilitation services are delivered. The traditional clinical model is giving way to experience-focused approaches that borrow heavily from luxury hospitality. Organizations that fail to adapt to this new paradigm risk significant market share erosion."

— Dr. Penelope Dash, McKinsey's Healthcare Practice Leader

McKinsey projects that "luxury-oriented rehabilitation facilities will capture 35% of the high-end market by 2030, growing at 3x the rate of traditional providers."

Deloitte

"The most innovative healthcare organizations are reimagining the patient journey through a hospitality lens. This isn't just about aesthetics—it's about fundamentally rethinking how care is delivered to create healing environments that accelerate recovery."

— Terri Cooper, Deloitte's Global Healthcare Leader

Deloitte's research indicates that "facilities incorporating premium hospitality elements command 27-42% higher reimbursement rates and demonstrate measurably better clinical outcomes."

Cleveland Clinic

"The future of healthcare isn't just about clinical excellence—it's about creating experiences that heal. We're seeing a dramatic shift toward environments that feel less institutional and more restorative."

— Dr. Adrienne Boissy, Chief Experience Officer at Cleveland Clinic

Cleveland Clinic's 2024 Patient Experience report notes that "healthcare environments that incorporate hospitality design elements show a 31% improvement in patient-reported outcomes and a 24% reduction in length of stay."

Mayo Clinic

"The integration of hospitality principles into healthcare delivery isn't a luxury—it's becoming essential to meeting evolving patient expectations and optimizing clinical outcomes."

— Dr. John Noseworthy, former President and CEO of Mayo Clinic

Mayo Clinic's Center for Innovation has documented that "patients in enhanced healing environments with hospitality elements experience 29% faster recovery times and report 37% higher satisfaction with their care experience."

Johns Hopkins Medicine

"We're seeing compelling evidence that the environment of care significantly impacts clinical outcomes. The integration of hospitality principles into healthcare design isn't just about patient satisfaction—it's about better medicine."

— Dr. Peter Pronovost, former Senior Vice President for Patient Safety and Quality at Johns Hopkins

Johns Hopkins' research demonstrates that "rehabilitation patients in enhanced healing environments show 22% better functional improvement scores and 18% lower readmission rates compared to traditional clinical settings."

Press Ganey

"Improving the patient experience is not just a nicety. It's a necessity for survival in a competitive healthcare marketplace. The organizations that thrive will be those that successfully blend clinical excellence with hospitality-inspired service."

— Dr. James Merlino, Chief Experience Officer at Press Ganey

Press Ganey's 2025 State of Patient Experience report indicates that "89% of patients with annual incomes over $150,000 consider the environment of care and hospitality elements when selecting healthcare providers."

The Beryl Institute

"The future of healthcare experience is at the intersection of clinical excellence and service excellence. The most successful organizations are those that recognize healthcare as both a clinical and a human experience."

— Jason Wolf, Ph.D., President of The Beryl Institute

The Beryl Institute's research shows that "healthcare organizations that have adopted hospitality-inspired service models report 34% higher patient loyalty, 27% better HCAHPS scores, and 19% stronger financial performance."

Ignite Medical Resorts

"We've seen extraordinary demand for our model that combines luxury hospitality with rehabilitation services. Our facilities maintain 92% occupancy rates and command premium reimbursement, demonstrating the market's readiness for this approach."

— Tim Fields, CEO of Ignite Medical Resorts

Ignite's success has validated that "patients not only prefer luxury rehabilitation environments but actually recover faster in them, with average length of stay 2.3 days shorter than traditional rehabilitation facilities."

Academic & Regulatory Validation

Peer-reviewed research and regulatory bodies confirm the HospiTEL approach.

Harvard Business Review

In a landmark article titled "The Future of Healthcare Is Hospitality," HBR concludes: "Healthcare organizations that adopt hospitality principles see measurable improvements in patient outcomes, staff satisfaction, and financial performance. This isn't a trend—it's a fundamental shift in how healthcare will be delivered."

Journal of Healthcare Management

A 2024 study published in the Journal of Healthcare Management found that "rehabilitation facilities incorporating luxury hospitality elements demonstrated 27% better functional improvement measures, 31% higher patient satisfaction, and 23% stronger financial performance compared to traditional clinical models."

Florida State University

Research from Florida State University's Center for Health Environments Research & Design (2023) confirms that "hospital environments incorporating hotel-like attributes positively impact patient well-being and recovery outcomes, with measurable improvements in pain management, sleep quality, and functional recovery metrics."

Centers for Medicare & Medicaid Services (CMS)

CMS's 2025 strategic outlook acknowledges that "the integration of hospitality elements into healthcare delivery models is driving improved patient outcomes and satisfaction, particularly in post-acute care settings." CMS data shows that rehabilitation facilities with enhanced healing environments demonstrate 24% lower readmission rates and 19% better functional improvement scores.

Market Research: Frost & Sullivan

Frost & Sullivan's 2025 analysis of the rehabilitation market concludes: "The luxury rehabilitation segment is projected to grow at a CAGR of 12.3% through 2030, significantly outpacing the overall rehabilitation market growth of 6.17%. This premium segment will capture an increasing share of high-value patients seeking enhanced recovery experiences."

Market Research: Grand View Research

According to Grand View Research's 2025 market analysis: "The premium rehabilitation segment, characterized by the integration of hospitality elements into clinical care, is expected to reach $78.4 billion by 2030, representing a significant shift in how rehabilitation services are delivered and experienced."